Sales service

Provide comprehensive sales services

Pre-sales

Physical solutions

According to the project special technical consultants, to provide professional technical consulting services, customized integrated solutions.

In sale

Technical guidance and structural design

In strict accordance with the company's sales service process, grasp the progress of the project, to provide customers with professional services.

After sale

Professional after-sales service team

Installation and commissioning, technical worker training, on-site guidance services, regular return visits, etc.

Service advantage

AITRON technology after-sales team of technical specialists will be year-round, 24 hours to provide you with service, will work day and night for you to troubleshoot all faults.

Timely response

The after-sales team has a smooth mobile phone throughout the year to ensure that the client will respond within 2 minutes when it encounters problems.

Effective solution

After-sales commitment to customers within 24 hours to find the cause of the failure and solutions,If required, arrive at the customer site within 48H.

Full map coverage

The after-sales service team has set up offices all over China to ensure that customers everywhere can solve problems immediately.

Intelligent service management platform

All kinds of service data in the business map can be uniformly accessed to the platform, increasing the collaboration of the mobile end and standardizing the service process.

Telephone return visit

Monthly phone call to the client to understand the client's satisfaction with the product and the equipment condition.At the same time, after the completion of after-sales service, return visit to understand the satisfaction of after-sales service, and maximize the customer's equipment experience.